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The 8 Best service industry books of 2025

Are you trying to find service industry books among various brands on the market but aren’t sure where to begin? To assist you in finding the right one, we’ve put together a list of the 7 best to help you pick the perfect one!

We investigated and evaluated a number of the top-selling service industry books on the market in order to create our list of the best. Making a decision among the many options available is never simple. There are an infinite number of models available, each with a distinct price. And as you’ll find out, the best options aren’t usually the ones you imagine! This comparison is rich and relevant because of the numerous factors that were employed. You will find products featured in this ranking not only based on their pricing but also on their features and other customers reviews. To write this review, we completed 23 hours of research and did 19 service industry books tests. You won’t need to pick products at random any more. If you’re unsure of what to look for, browse our list and consult the buying guide!

An overview of our top picks

Table of contents

The best service industry books you can buy today

SaleNo. 1
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
3,208 Consomer Reviews
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
  • Hardcover Book
  • Guidara, Will (Author)
  • English (Publication Language)
  • 288 Pages - 10/25/2022 (Publication Date) - Optimism Press (Publisher)
SaleNo. 2
Setting the Table: The Transforming Power of Hospitality in Business
  • Meyer, Danny (Author)
  • English (Publication Language)
  • 336 Pages - 01/29/2008 (Publication Date) - Ecco (Publisher)
No. 3
The Surprise Restaurant Manager
  • McGarrie, Ken (Author)
  • English (Publication Language)
  • 207 Pages - 04/28/2021 (Publication Date) - Korgen Hospitality (Publisher)
No. 4
Five Star Service Advisor: How to communicate with customers and technicians to decrease conflict and increase profit
39 Consomer Reviews
Five Star Service Advisor: How to communicate with customers and technicians to decrease conflict and increase profit
  • Zueff, Coralee (Author)
  • English (Publication Language)
  • 124 Pages - 06/09/2021 (Publication Date) - Coralee Zueff (Publisher)
SaleNo. 5
Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)
  • Hardcover Book
  • The Disney Institute (Author)
  • English (Publication Language)
  • 224 Pages - 11/08/2011 (Publication Date) - Disney Editions (Publisher)
SaleNo. 6
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
  • Evenson, Renee (Author)
  • English (Publication Language)
  • 304 Pages - 09/12/2012 (Publication Date) - AMACOM (Publisher)
SaleNo. 7
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
  • Used Book in Good Condition
  • Hardcover Book
  • Frei, Frances (Author)
  • English (Publication Language)
  • 272 Pages - 02/07/2012 (Publication Date) - Harvard Business Review Press (Publisher)
SaleNo. 8
Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter)
  • Hardcover Book
  • Lawler, Edmund (Author)
  • English (Publication Language)
  • 240 Pages - 11/28/2001 (Publication Date) - Ten Speed Press (Publisher)
SaleNo. 9
Home Service Millionaire: How I Went from $50,000 in Debt to a $30 Million+ Business in Seven Years
269 Consomer Reviews
Home Service Millionaire: How I Went from $50,000 in Debt to a $30 Million+ Business in Seven Years
  • Audible Audiobook
  • Tommy Mello (Author) - Tommy Mello (Narrator)
  • English (Publication Language)
  • 08/05/2019 (Publication Date) - Tommy Mello (Publisher)
SaleNo. 10
The Simple Truths of Service: Inspired by Johnny the Bagger (Ignite Reads)
  • Hardcover Book
  • Blanchard, Ken (Author)
  • English (Publication Language)
  • 128 Pages - 11/06/2018 (Publication Date) - Simple Truths (Publisher)
SaleNo. 11
Value Proposition Design: How to Create Products and Services Customers Want (The Strategyzer Series)
  • Osterwalder, Alexander (Author)
  • English (Publication Language)
  • 320 Pages - 10/20/2014 (Publication Date) - Wiley (Publisher)
No. 12
Tipped: The life changing guide to financial freedom for waitresses, bartenders, strippers, and all other service industry professionals
128 Consomer Reviews
Tipped: The life changing guide to financial freedom for waitresses, bartenders, strippers, and all other service industry professionals
  • Sloan, Barbara (Author)
  • English (Publication Language)
  • 183 Pages - 08/24/2022 (Publication Date) - Tipped Finance (Publisher)
No. 13
Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
  • Toister, Jeff (Author)
  • English (Publication Language)
  • 168 Pages - 09/05/2018 (Publication Date) - Toister Performance Solutions (Publisher)
No. 14
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
  • Toister, Jeff (Author)
  • English (Publication Language)
  • 188 Pages - 03/23/2017 (Publication Date) - Toister Performance Solutions (Publisher)
SaleNo. 15
Raving Fans: A Revolutionary Approach To Customer Service
  • Improving your Buisness
  • Hardcover Book
  • Ken Blanchard (Author)
  • English (Publication Language)
  • 137 Pages - 05/19/1993 (Publication Date) - William Morrow (Publisher)
No. 16
Survive and Thrive in the Merchant Services Industry
  • Beauchamp, Marc J. (Author)
  • English (Publication Language)
  • 426 Pages - 12/23/2019 (Publication Date) - Marc Beauchamp (Publisher)
SaleNo. 17
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
148 Consomer Reviews
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
  • Spector, Robert (Author)
  • English (Publication Language)
  • 224 Pages - 10/03/2017 (Publication Date) - Wiley (Publisher)
SaleNo. 18
ServSafe Manager Full Study Guide: Secure Your Food Service Industry Career and Master Your Exam Preparation with Up-to-Date Practice Tests to Achieve Top Scores on Your First Attempt
  • Academy, ATPB (Author)
  • English (Publication Language)
  • 119 Pages - 04/25/2024 (Publication Date) - Independently published (Publisher)
SaleNo. 19
Legendary Service: The Key is to Care
  • Hardcover Book
  • Ken Blanchard (Author)
  • English (Publication Language)
  • 176 Pages - 04/15/2014 (Publication Date) - McGraw Hill (Publisher)
No. 20
Saypacck 1 Pcs Daily Service Record Book 8.5 x 11 Inch Activity Log Notepads 80 Pages/Book Daily Planner Log Book to Do List for Tracking Repairs for Appointments, Authorizing Additional Repairs
  • Comprehensive Package: the package includes one book daily service record book, with 80 sheets per book, it offers sufficient capacity to meet your daily logging needs, nice ways to manage appointments and enhance customer service
  • Size Information: the activity log notepads size is 8.5x11 inches, this daily record book has sufficient capacity, there are 80 pages in one book, which is enough for your daily use, it is an nice service record management tool that can provide structure and efficiency for the automotive industry, ways to manage appointments and enhance customer service
  • Excellent Quality: this activity log book is made of paper, coil bound for easy tear-out, has ample space for details and a structured layout to effectively plan and manage your schedule
  • User-friendly Design: designed with users in mind, our daily log book features coil binding, making it easy to tear out pages as and when required, this daily activity record book promises easy removal of sheets, sans any messy tear outs, the pages stay securely in place until you decide to remove them
  • Versatile Usage: the record content of the service log book includes the date, maintenance personnel, customer names, phone numbers, maintenance needs and customer concerns, etc. it is an excellent helper for the automotive industry or individuals to record scheduled maintenance, the shop can use it to register the maintenance needs of different customers, individuals can use it to keep track of flat rate hours

How to choose a good service industry books

Does the idea of finding a fantastic service industry books make you anxious? When it comes to purchasing this product, specifically when deciding which model to select, has your head been spinning between options? You are not alone if that is the case. We are aware of the pressure involved in the purchasing process!

Your presence here indicates that you are interested in service industry books. Before choosing which product would be the best for your needs after being inundated with information, locate a reliable source with genuine selections. You can get that information from a variety of sources, including buying guides and rating websites, word-of-mouth recommendations from friends and family, online discussion forums where users can share their own experiences, product reviews that can be found all over the internet, and YouTube channels. You can only get the right product through exhaustive analysis. But you realize that’s not always simple. In order to ease your concerns, we have taken the time to develop a list of the top service industry books products available right now. You might be wondering how we came up with the list. How was this buying guide developed?

First, we used our algorithms to gather as much reliable data as we could about these products. To verify all the data gathered, we used both artificial intelligence and a lot of algorithms.
Then, our experts used criteria that are recognized in the business to evaluate them according to their quality to price ratio, allowing us to choose the top service industry books on the market right now!

The selection of the goods is not arbitrary. Before creating a list, we take into account a number of factors. Below are some of the criteria discussed:

Brand Value: What happens if you choose a dubious brand just because it appears to be a good deal? So the likelihood of receiving a product with a short shelf life increases. That is due to the fact that well-known brands have a reputation to uphold, while others do not. Top service industry books brands strive to provide some distinctive traits that set them apart from the competition. So, hopefully one or more of the items on our list will be perfect for you.

Features: Useful features are all you need, not tons of them. We consider the important aspects and select the top service industry books based on those.

Specifications: Numbers always help you measure the quality of a product in a quantitative way. We try to find products with higher specifications, but with the right balance.

Quality: A product’s quality may always be quantified with the aid of numbers. We look for goods with better standards that strike the proper balance. The best quality product that gets highly appreciated and recommended by experienced users.

Customer ratings:  Would it be accurate to suggest that the service industry books were used by hundreds of customers before you? Superior ratings indicate that many customers had better service.

Customer Reviews: Like ratings,  provide you with accurate and reliable information about the product from genuine customers. Customer ratings are very important to all of us because they contain accurate and reliable information about the customer service we received from several hundred customers.

Seller Rank: This is very intriguing! Not only do you need a good service industry books, you also need a product with rising sales that is trendy. It accomplishes two goals. First, the expanding user base proves the quality of the product. Second, given that number, producers must be able to offer greater quality and after-sales support.

Value: You get what you pay for, they say, so consider the value. Cheap isn’t always good and expensive isn’t always bad. However, that does not imply that spending a lot of money on a product that is flashy but underwhelming is a good idea. Before adding them to the list, we make an effort to evaluate how much value you can get for your money from your service industry books.

Durability: Durability and reliability are closely related concepts. You will benefit from a strong and long-lasting service industry books for months and years to come.

Product availability: Products come and go, and new ones replace the old ones. Most likely, a few new features and required changes were made. What use is it to use a supposedly good product if the maker no longer supports it? We make an effort to highlight products that are current and offered by one or more trustworthy sellers, if not more.

Negative Reviews: Yes, we do take that into account as well! The goods with the majority of bad reviews are filtered out and disregarded when we choose the best-rated one on the market.

These are the standards by which we selected our service industry books. Do we end our process there? Hell no. The most crucial fact about us that you should be aware of is that we regularly update our website with current and pertinent information. We have one more layer of filtration since we place the greatest importance on reader satisfaction. Please let us know if any product included here is incorrect, irrelevant, subpar, or simply out of date. We always value your opinions, and we’ll work hard to make any necessary corrections to our list in response to them.

Why should you believe us?

There are now thousands of possibilities for these products on Amazon, but choosing the best one can be difficult and time-consuming. And what service industry books should you purchase in 2022?

This guide is the result of more than 10 years of experience in researching, testing and writing about many topics. Each member of our team is an authority in their area. We read every article we could find online and every consumer review on every retail website for seven hours. Additionally, we discovered a ton of websites that offered helpful resources, including buying tips and thorough information on service industry books.